Underground Tournaments LLC agrees to furnish services to the Client, subject to the following TOS (Terms of Service) agreement. This document may be changed from time to time at the discretion of Underground Tournaments LLC.
Disclosure to Law Enforcement:
This document specifically prohibits the use of our services for illegal activities. Therefore, Clients agree that Underground Tournaments LLC may disclose any and all client information including assigned IP numbers, account history, account use, and any other account information to any law enforcement agency who makes a written request without further consent or notification to the Client. In addition Underground Tournaments LLC shall have the right to terminate all services set forth in this Agreement.
Payment and Fees:
Clients acknowledge that the nature of the services furnished and the initial rates and charges have been communicated to Clients. Clients are aware that Underground Tournaments LLC may change the specified rates and charges from time to time, and will notify clients upon occurrence. Establishment of this service is dependent upon receipt by Underground Tournaments LLC of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month’s service. Services will be interrupted on accounts that reach 1 day past due. Client authorizes Underground Tournaments LLC to attempt to collect on invoices once they become past due. Client acknowledges that, in the event an invoice becomes past due, Underground Tournaments LLC may attempt to collect the funds by subsequent charges to the credit card used, or by subsequent PayPal Money Requests being sent to the client. Client authorizes Underground Tournaments LLC to attempt to re-process any transaction until funds are paid in full, or until the account is referred to an outside agency for further collection action, as per this section. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this document.
PayPal Subscription Cancellations:
Note that cancellation of a PayPal subscription does not cancel your account with our company. Clients who wish to cancel their service must contact us in accordance with the Account Cancellation section of this agreement. If a client has requested a cancellation of service, it is their responsibility for them to terminate the subscription. No refund will be issued to clients who fail to cancel their subscription.
Threats and Demands
Any threat or demand of legal action, PayPal dispute, or chargeback will immediately result in your account being canceled without refund.
Subscription Service:
All services with Underground Tournaments LLC are subscription based services. This means the client is agreeing to a term to term subscription. A client who chooses to pay month to month, quarter to quarter, semi-annual to semi-annual and annual to annual agrees to be held liable for any and all charges until which time the client wishes to terminate service and must provide enough time per the Account Cancellation agreement which is 1 days prior to next billing cycle. Client understands that accepting this Terms of Service the client is agreeing to a Subscription based service and not a one time fee to clients card or paypal account. Client may terminate this subscription at any time and may be entitled to a refund if client cancels service 1 days prior to next billing date and still gets billed after the billing date due to the negligence of Underground Tournaments LLC.
15 Day Money Back Guarantee:
Underground Tournaments LLC offers a 15 day money back guarantee, if at anytime you are having issues with your service within 15 days and our staff members are unable to resolve the issues with your service we will gladly refund your original purchase amount. Clients understand that they MUST work with our company to attempt to resolve any issues which they are having. Clients who state they are not having issues and simply would like a refund will be refused. This protects us from clients attempting to fraudulently use our service and gaining a refund without a reason that is valid in the eyes of Underground Tournaments LLC. Please note that our guarantee does not apply to foreign locations where we cannot control the quality of the network.
Account Cancellation:
All requests for cancellation must be made in writing with at least 1 days notice. Requests to cancel service with Underground Tournaments LLC must be submitted in the form of a ticket by visiting http://my.ugt-servers.com and submitting a ticket to the Billing department from the support account associated with the account which is being canceled. Service will be terminated on the next billing cycle. The ticket system will assign out a ticket id for your reference immediately after you have submitted your ticket. This ticket id is sufficient evidence that you did indeed request to cancel service, client agrees to keep this ticket id handy in the even the client wishes to dispute a charge. Client agrees that Underground Tournaments LLC will NOT take phone cancellations and all cancellations must be done via the ticket system provided above, clients who state they canceled via phone or email will not be entitled to any reimbursement and will be held liable for services rendered.
Client Acknowledgement:
The Client acknowledges that the service provided is of such a nature that service can be interrupted for many reasons. Therefore, the Client agrees that Underground Tournaments LLC shall not be liable for any damages arising from any reason. Furthermore, Underground Tournaments LLC may terminate your account at any time, without notice as it sees fit.
New Order Processing:
The client acknowledges that Underground Tournaments LLC processes Voice Communication packages instantly and automatically. Client agrees that in the event the client does not receive a copy of his/her welcome e-mail that the client will contact Underground Tournaments LLC immediately to obtain a new copy of his/her welcome e-mail. Clients who do not contact Underground Tournaments LLC immediately will be held liable for all services being rendered until which time the client requests to cancel those services with Underground Tournaments LLC.
Backups:
Underground Tournaments LLC makes weekly backups of client data. However, the client agrees to keep backups of the clients own website, mail, and mysql files. The client agrees to not hold Underground Tournaments LLC accountable for any data loss due to but not limited to: a hard drive failure, data corruption, system failures, system upgrades, or system additions. Underground Tournaments LLC does not and will not keep backups of client personal files or folders.
System and Network Security:
Users are prohibited from violating or attempting to violate the security of the Underground Tournaments LLCs’ Network. Violations of system or network security may result in civil or criminal liability. Underground Tournaments LLC will investigate occurrences, and cooperate with law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
A
Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
B
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
C
Attempting to interfere with services to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”.
D
Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
E
Taking any action in order to obtain services which such User is not entitled.
Notification of Violation:
Underground Tournaments LLC is under no duty to look at each client’s or user’s activities to determine if a violation of this document has occurred, nor do we assume any responsibility through our TOS to monitor or police Internet-related activities.
We reserve the right, to drop the section of IP space involved in Spam or Denial-of-Service complains if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a client’s network, or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as we can.
Right to Refuse Service:
Underground Tournaments LLC reserves the right to refuse service to anyone, or to cancel any account, for any reason or for no reason at all. In instances where the service of an existing client is canceled, Underground Tournaments LLC may issue a refund for funds already paid.
Authorization to Use Services
The client is granted the right to use the services provided by Underground Tournaments LLC in the manner it is intended. Any unauthorized use of the services may result in account suspension, account termination, and administrative fees. Unauthorized use includes, but is not limited to, (a) making unauthorized modifications to the slot count / maximum number of users for any service, (b) using the service in such a way that it causes the disruption of other users, and (c) using the service in such a way that the service facilitates the unauthorized or unintended use of the service by the account holder or any other user of the service. Underground Tournaments LLC reserves the right to, at its sole discretion, terminate without refund any account it feels is in violation of this clause.
Miscellaneous Provisions:
You must provide us with, and keep current, good contact information for you. E-Mail, Fax, telephone contacts are used, in that order of preference.
Underground Tournaments LLC is not responsible for any damages your business may suffer. Underground Tournaments LLC does not make implied or written warranties for any of our services. Underground Tournaments LLC denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Underground Tournaments LLC.
